ADAM - AI voice-controlled virtual assistant

 

A.D.A.M – Adaptive Data Center and Migration Assistant

A Solution to a Real-World Problem

Description of the problem:

According to the Ponemon Institute Research report, in 2016, the average cost of a data center outage was $740,357. What’s more, is that research indicates that 93% of businesses who have suffered an outage for more than 10 days, filed for bankruptcy in a year within the event.

 

As we know, Data Center problems and outages can range from hardware, software, change, incident, network connections, configuration, service provider etc., and can cost millions to resolve.

 

 Solution to help make troubleshooting easier:

ADAM -  is a voice-controlled virtual assistant that can help troubleshoot your Data Center in normal day-to-day operations and during migration windows. 

 

How?

Adam uses several AI techniques in the back-end. One technique is a neuro-symbolic approach to troubleshot/diagnose issues within a customer’s environment. After speech is converted into text, NLP preprocessing techniques are used on the text, which then gets converted into a deep neural network to predict a response. Finally, the intent prediction goes into an expert system. Embedding connectionist methods such as neural networks into a symbolic-based planning systems allows Adam to not only see the reason why a certain decision or output was selected or chosen, which improves explainability, but it also allows Adam to learn and reason about the world by observing it. Here is just a preview. More to come!